If you’re a house cleaner on Thumbtack and your profile has no reviews, before and after photos, or a professional headshot it might be blocking you from getting hired. Here’s what Thumbtack customers look for when hiring a house cleaner so you can improve your profile today.
Get Your Reviews
There’s a reason that pros with five or more reviews are five times more likely to be hired on Thumbtack. Reviews give customers a picture of what you do and how you work—one they can trust.
Thumbtack makes it easy to ask for a review by automatically sending an email to customers when you mark yourself hired.
Here’s how one pro follows up to ask for a review:
Hey Angela,
It’s me again, hope you’re great as ever! I know you’re busy, but could you write me a quick review at this link: [custom review link]? It only has to be a sentence or two, and I know my new clients will love hearing your story.
Thanks so much!
Just getting started? Here’s how to ask past customers to review you on Thumbtack.
Take A Great Headshot
Customers want to see who you are—literally. Taking a great headshot achieves that goal, while giving your business a more personable, professional feel. Thumbtack house cleaner Anna Pfenninger’s number one suggestion for new pros is building a strong profile, from the text of your bio to a quality headshot.
Here’s how to do it right, from Thumbtack photographer Tri Nguyen.
- Be Friendly: Smile! Customers want to see a friendly, welcoming face.
- Pick a Bright Background: Dark, heavy backgrounds detract from the professionalism of your photo. Pick something light and polished.
- Dress Crisp and Clean: Dress for what you do—but make sure you look clean and fresh. Professionalism is key to a good headshot.
Take a great headshot with these basic tips from a pro photographer.
Show Off the Right Work
Customers love to see before and after photos that help them imagine what their home would look like freshly cleaned.
That doesn’t mean you should update your profile every time you finish a cleaning. Instead, your photos should focus on what you do best—whether that’s carpets cleaned or grout lines bleached.
Here are a few things to keep in mind when uploading photos to your profile:
- Is your photo/video high quality?
- Is your photo/video up to date?
- If the photo/video isn’t of you, do you have permission to use it?
- Is this photo/video an example of your best work?
Bonus Tip: Include photos of your team at work. Customers appreciate personalization, and including yourself in the photo helps to build legitimacy and trust.
For more profile tips, check out the Secrets of Top Pro Marketers on Thumbtack.
