Top Pro status comes with perks.
Stand out from the crowd.
Top Pros get a special profile badge to help set them apart in search results.
Get the VIP treatment.
When you call our support team, you’ll always be bumped to the front of the line.
Access exclusive programs.
You’ll be first to hear about new features, events and chances to highlight your business.
Become a Top Pro.
Pros have two chances to qualify for the program each year. Once in January and again in July. Learn more in the FAQs.
Top Pros reply to leads within 4 business hours at least 75% of the time.
Do great work.
Top Pros maintain a rating of at least 4.8 based on verified reviews.
Ask for reviews.
Top Pros have received at least 5 verified reviews in the last year.
Get a background check.
Top Pros complete a background check through our third-party provider.
We look at the amount of time it takes you to respond to a lead. If you reply to 3 out of every 4 leads within 4 business hours of them contacting you, you’ll be eligible for Top Pro. “Business hours” means between 8AM - 8PM local time — so if you get a message at 7PM, you have until 11AM the next morning to respond. And don’t worry, we also don’t count messages that you’ve been refunded for.
If you continue to meet the Top Pro benchmarks forever, then yes. We apply the program’s objective criteria to all Thumbtack pros (even existing Top Pros) twice a year, at the beginning of January and July. If you no longer meet the Top Pro criteria at the next evaluation, you’ll no longer qualify for Top Pro status.
If you lost your Top Pro distinction, don’t worry. You can earn it again during the next evaluation. Check the Top Pro tab in your Insights to track your progress.
No. The Top Pro distinction is earned solely by meeting the benchmarks of the program and cannot be purchased or obtained any other way.
Once you become Top Pro, a blue badge will appear next to your business name, both in search results and on your profile. This will let customers know that you’re a Top Pro and help you stand out.
Track your progress towards Top Pro in Insights, under the Top Pro tab. You’ll see where you stand in relation to each of the four criteria. Use this tab to check how you’re doing in the home-stretch leading up to our semi-annual evaluations in January and July.
There are four criteria we use to determine who makes Top Pro. Meeting those criteria is the only way to become one. We apply them to all pros at the beginning of January and July and announce Top Pros soon thereafter. See the Become a Top Pro section above.
No, we don’t cap the number of Top Pros. Any individual who meets the four benchmarks will become one. However, only a very small number of professionals qualify for the program each round. Although it’s not capped, it’s always a very elite group.
Background checks build credibility and customer trust. That’s why we ask pros to get a background check through our current, accredited provider, Checkr. The background check is free and only takes a few minutes to complete. You’ll get the results back within 10-17 business days. To start your background check, go to the Credentials section in your profile.